|There is an obstruction in the way of installing my frame (i.e. medicine cabinet, towel bar, light fixture)
If you are unable to slide the frame into place, you will likely need to remove the object that is causing the obstruction and replace it after installation. Any hanging globes should be removed from the light fixtures as well.
|My frame is too small or too big for my mirror.
||Please review your order measurements found on the included packing slip to ensure that we sent you the correct finished frame size, as ordered. If there was an error on our part in cutting the frame, please call (866-304-6283) or email (email@example.com) so a new frame can be cut for you. If the frame was cut correctly per the measurements provided, please contact us for options.
|My installed frame is not flush on the mirror.
This may be occurring for one of two reasons:
The connectors were not hammered in completely flush with the back of the frame and are protruding.
There may be a clip or metal strip that was not noted during the order and is hitting the frame back instead of laying within the recess.
For either of these, you will need to remove the frame and send us photos of the back of the frame to firstname.lastname@example.org. View removal instructions here. Please call us with any questions at 866-304-6283.
|I installed the frame crooked and now it is stuck.
||No problem! It is removable. You can find frame removal instructions here. Call us at 866-304-6283 or email email@example.com to request complimentary replacement tape so you can re-install your frame straight. 😊