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    General

    Q: Can I order samples?

    A: We encourage you to order samples to see how the frame looks in your bathroom. Samples can be ordered here.

    Q: How does the product work?

    A: The frame attaches directly to the existing, wall-mounted mirror so you don’t need space around it for the frame. It is also why it works even if your mirror sits on a backsplash or runs into a wall. The frame tapes onto the glass with professional grade, double-side 3M tape – guaranteed to last in the bath. If your mirror is attached with clips, no worries! There is a recess in the back of the frame that allows it to fit over the clips. No other frame or store-bought trim has this!

    Q: How does the frame attach to the mirror?

    A: The frame is pre-taped with professional-grade 3M tape and guaranteed to last in the bath.

    Q: What is the frame made of?

    A: The vast majority of our frames are made of MDF (Medium Density Fiberboard), an environmentally-responsible, strong, non-warping wood-base. They are then finished with a moisture-impervious decorative wrap and seal. There are a few select styles with a base composite of wood. Each product page provides the exact base composite of that style.

    Q: Why should I buy a MirrorMate frame instead of a complete framed mirror?

    A: MirrorMate frames are less expensive than most new framed mirrors and they don’t require that you remove your existing mirror. This is especially good news if your existing mirrors are glued to the wall, since removing them may damage the wall, and if they break, may cause injury. The additional time and cost of repairing the wall, plus disposal of mirrors into a landfill make MirrorMate frames even more cost-effective. MirrorMate frames are easy to install, requiring no special tools or skills. They work with any rectangular-shaped mirror and are available in a variety of styles to fit any décor.

    Q: Will I see the mirror edge under the frame from the side? 

    A: Where there is space we extend the frame beyond the mirror up to 5/8 inch – to create the illusion that the raw edge of the mirror is covered. If your mirror has zero clearance on a side then we do not extend the frame on that side and the frame will be flush with the edge of the mirror. Please note - our frames DO NOT wrap around the edge of the mirror.

    Q: Do you sell mirror too?

    A: No. Our frames are for pre-existing, wall-mounted mirrors.

    Q: Do you sell frames for oval mirrors?

    A: No, just for square and rectangular mirrors.


    Will it Work for Me? Yes!

    Q: Will it work if my mirror rests on a backsplash or is next to a wall?

    A: Yes. MirrorMate frames are designed to be used with most plate glass mirrors, even if the mirror sits on a backsplash or runs into a wall. No space is needed around your mirror because the frame attaches directly to the glass.

    Q: I have large plastic clips. How does it work with the clips holding my mirror?

    A: MirrorMate frames are specially designed to cover and hide the clips and channels holding your existing mirror. The patented frames work seamlessly with almost all clips, with the exception of large plastic clips that are both 1” wide and 1” long. In this case, you will indicate this when placing an order and we will send replacement clips. If your clips are plastic, but smaller than 1” you should not need replacement clips.

    Q: Will MirrorMate frames work on beveled mirrors?

    A: Yes, but your bevel must be 1” wide or less. We recommend selecting a frame that is 3” wide or more for beveled mirrors. Shop 3” wide frames here and over 3” wide here.

    Q: Will your product work on medicine cabinets?

    A: Most likely! Review our Medicine Cabinet page or call us with any questions.

    Q: I have two (or three!) mirrors that meet at a corner. Can they be framed?

    A: Absolutely! We refer to these as bi-fold and tri-fold mirrors. Contact customer service at info@mirrormate.com for details on ordering.


    Really big mirror? No problem.

    Q: What if I need a frame longer than 102 inches?

    A: Some frames can be made up to 142 inches. On these styles there will be a diagonal middle splice joining two pieces. See chart for details on which frame styles can accommodate longer lengths. Frames longer than 90” frames will incur additional fees.

    Q: What is a special cut?

    A: A special cut is when the 1/4 inch lip is removed off the edge of the frame in order for the frame to fit flat/flush against the mirror. It is necessary whenever a mirror has clips/channel on a side and that side of the mirror has less than 5/8 inch clearance.


    Measurement

    Q: What if my mirror touches the wall or sits backsplash?

    A: Both are common. Since the frame attaches directly to the mirror, no space is needed around the mirror. In the order process, when asked how far your mirror is to the backsplash or wall, you will just select 0”. Your frame will be cut to fit your space.

    Q: What is the difference between channels and clips?

    A: A channel is a j-shaped piece of metal that usually runs the width of the mirror on the bottom and the mirror sits in this channel. Clips come in a variety of styles. You will usually find 2-3 clips on the top and bottom of your mirror. Occasionally they will be on the side. It is best to remove clips from the side of your mirror. The clips can be metal or plastic. MirrorMate frames are designed to cover both the channel and the clips.

    Q: How thick are the frames? I have a faucet/light fixture/medicine cabinet close to my mirror.

    A: Each product page provides dimensions of the frame. We recommend ordering a sample to test the frame in your space.

    Q: Do you include clips or metal strip in the measurement of the mirror size?

    A: Include the strip in your measurement as the mirror is actually sitting in it. Do not include the clips in your measurement.

    Q: How do I know if I need replacement clips?

    A: Most clips holding the mirror will work with our frames as we have a recess in the back to fit them. If you have large, plastic clips (usually longer than 1 inch and thicker than 1/4 inch from the front of the mirror), you will need to replace them with thinner clips. This is something identified during the order process and included with orders where they are requested, free of charge. Replacing clips is simple – simply change them out one at a time. There is no need to take the mirror down to replace your clips.

    Q: Do I round up or down if the mirror width or height is between 1/8ths ?

    A: Round up. The only exception is if your mirror meets the wall on both sides or the ceiling and backsplash on the top and bottom, in which case you would round down to ensure the frame will fit within the space.

    Q: Do I round up or down if between 1/8ths when measuring distance from mirror to wall, backsplash, outlet, lights, etc?

    A: Round down.


    Install & Care

    Q: Is the frame removeable?

    A: Yes. If the frame must come off we recommend using dental floss or fishing line to separate the foam tape from the mirror. We suggest you use Goof-Off, or a citrus-based cleaner to remove the rest of the tape from the surface of the mirror. Please understand that we cannot guarantee that your frame would be usable should you choose to remove it. E-mail info@mirrormate.com for removal instructions. It will be necessary for us to send you replacement tape and placement corners.

    Q: How can I install a frame if there is a medicine cabinet or towel bar in the way?

    A: If a towel bar, medicine chest or any other obstacle protrudes near the mirror, it may be necessary to remove, install the frame and reattach. Please call us for further information we would be delighted to assist.

    Q: How do I care for my MirrorMate frame?

    A: MirrorMate’s high quality frames are durability tested and made for the bath. They’ve been used for over a decade, even in such high traffic settings as hotels – and have stood the test of time.

    We’re so sure of it, we guaranteed the frames to last. See guarantee.

    All it takes to keep your frame looking good as new is simple dusting, or a light wiping with a cloth or paper towel that’s slightly dampened with water. Easy as that!

    Please keep in mind, the frames are made of wood and wood-based materials, like your bathroom vanity or other furniture. Therefore, we recommend avoiding the use of harsh chemicals and excessive scrubbing. It’s also best to spray glass cleaner directly on a cloth and then wipe down the mirror, instead of spraying the mirror directly. Unfortunately, frames that exhibit damage from harsh cleaners or scrubbing will not be covered by our guarantee.

    Repainting the bathroom? We recommend painting prior to the frame installation. If you’re painting after your frame is up, simply use a steady hand around the frame. You’ll want to avoid painter’s tape on the frame as it can remove the finish.


    MirrorMate Frames for Business

    Q: Do you offer a dealer/trade program?

    A: We do offer a program for the trade, including designers, glass shops and more. You can apply to the program here.

    Q: Do you offer quantity discounts?

    A: Yes, for orders of 10 or more frames. Contact multifamily@mirrormate.com for commercial properties, or dealer@mirrormate.com to become a dealer/wholesaler.

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