To our valued customers, friends & colleagues,
We continue to operate in this new normal. Our doors are now open to the public to view and select samples, as well as pick up frame orders. Masks and distancing are required. We will happily provide you a mask if you need one.
For North Carolina’s Phase 3 Extension, here is how we are operating:
- We continue to produce frames within our normally quick turnaround time. Our suppliers (and their suppliers) are in various stages of re-opening, and as a result you may see some styles listed as out of stock in the short-term as they work to get back up and running. Our customer service specialists will call you if any items in your order become back-ordered and will provide you with options and ETA.
- Our customer service specialists are available to you via phone, email and e-chat. I know they would love to hear from you.
- If you live in or near Charlotte and want to pick up your frame order before 2:00, please pull your car around to the ramp at the back of our facility and give a honk. (It has a big window!) Our staff will bring the frame out to you and load it up. After 2:00, please come in the front showroom/office door.
- You may stop by our Charlotte showroom and offices or for free samples and to see how the product works. The door will be open. Per the Governor’s order, you will need to wear a mask and distance. We will happily give you one.
Stay home. Stay safe. Stay productive.