MirrorMate® Frames wants you to be delighted with your frame and we take care to bring you a beautiful product. Do inspect your shipment carefully, however, since it will be impossible for you to send back the frame once it is installed!
Since MirrorMate® Frames are custom fit to your mirror; they are not returnable for any reason except damage or defect. Please measure CAREFULLY and if you have any questions, please call us toll free at 866-304-6283 BEFORE YOU PLACE YOUR ORDER! We carefully inspect each frame individually before it leaves the shop, but in the rare instance a defect is noted, please contact us within 48 hours.
Color and Finish Disclaimer
Due to variations on computer monitors and the nature of wood, we cannot guarantee that the displayed image will match exactly to the physical product. Again, we encourage you to order samples to help ensure your total satisfaction. We want you to be thrilled with your MirrorMate custom frame purchase!
How to Return a Damaged Item
At MirrorMate, we are committed to pleasing you. If you have received a damaged or defective item, please contact us within 48 business hours. We will be more than happy to assist you with a replacement. Reach us toll-free at 866-304-6283. We are open Monday through Friday, from 9AM to 5PM Eastern Standard Time. Or contact us by e-mail at firstname.lastname@example.org.
Because of the speed in which your custom order is processed, there are no cancellations BEYOND 24 BUSINESS HOURS FROM THE TIME THE ORDER IS PLACED. We strongly encourage you to order a sample to help ensure your total satisfaction.
Reach us toll-free at 866-304-6283. We are open Monday through Friday, from 9AM to 5PM Eastern Standard Time. For all other times, please contact us by e-mail at email@example.com. We do our best to respond within 24 business hours.
Because each frame is custom-cut to fit your mirror, we do not offer exchanges. To ensure that you can see how our frames work with your décor, we suggest ordering samples off the website.