MirrorMate® Frames wants you to be delighted with your frame and we take care to bring you a beautiful product. Do inspect your shipment carefully, however, since it will be impossible for you to send back the frame once it is installed!

Since MirrorMate® Frames are custom fit to your mirror; they are not returnable for any reason except damage or defect. Please measure CAREFULLY and if you have any questions, please call us toll free at 866-304-6283 BEFORE YOU PLACE YOUR ORDER! We carefully inspect each frame individually before it leaves the shop, but in the rare instance a defect is noted, please contact us within 48 hours.

Color and Finish Disclaimer

Due to variations on computer monitors and the nature of wood, we cannot guarantee that the displayed image will match exactly to the physical product. Again, we encourage you to order samples to help ensure your total satisfaction. We want you to be thrilled with your MirrorMate custom frame purchase! 

How to Return a Damaged Item

At MirrorMate, we are committed to pleasing you. If you have received a damaged or defective item, please contact us within 48 business hours. We will be more than happy to assist you with a replacement. Reach us toll-free at 866-304-6283. We are open Monday through Friday, from 9AM to 5PM Eastern Standard Time. Or contact us by e-mail at info@mirrormate.com.

1. Call or write us regarding your damaged or defective item at 866-304-6283 or info@mirrormate.com; or fax a message to 704-708-5365.
2. Pack Your Return: Wrap your item carefully in its original box and enclose the packing slip with your return. You do not need to address the box; just place it where FedEx can pick it up. FedEx will bring the label.
3. When your package is wrapped, call us toll-free at 866-304-6283 or e-mail us at info@mirrormate.com. We will arrange for a next-day pick-up from FedEx.
4. Check your e-mail: If we have your e-mail address, we will send you an e-mail to notify you that your return has been processed.

Cancellation Policy

Because of the speed in which your custom order is processed, there are no cancellations BEYOND 24 BUSINESS HOURS FROM THE TIME THE ORDER IS PLACED. We strongly encourage you to order a sample to help ensure your total satisfaction.

Reach us toll-free at 866-304-6283. We are open Monday through Friday, from 9AM to 5PM Eastern Standard Time. For all other times, please contact us by e-mail at info@mirrormate.com. We do our best to respond within 24 business hours.

Exchanges

Because each frame is custom-cut to fit your mirror, we do not offer exchanges. To ensure that you can see how our frames work with your décor, we suggest ordering samples off the website.