ANSWERS TO YOUR QUESTIONS

Below you will find a list of our most frequently asked questions. If you do not find the answers you are looking for, please visit our forum.

1. Q: Why should I buy a MirrorMate frame instead of a complete framed mirror?

A: MirrorMate frames are less expensive than most new framed mirrors and they don’t require that you remove your existing mirror. This is especially good news if your existing mirrors are glued to the wall, since removing them may damage the wall, and if they break, may cause injury. The additional time and cost of repairing the wall, plus disposal of mirrors into a landfill make MirrorMate frames even more cost-effective. MirrorMate frames are easy to install, requiring no special tools or skills. They work with any rectangular-shaped mirror and are available in a variety of styles to fit any décor.

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2. Q: What if I need a frame longer than 102 inches?

A: We can make frames up to 144 inches. On certain styles there will be a middle seam joining two separate pieces. There are extra long fees associated with frames longer than 91 inches. Please see more information on large frame styles here.

Due to the additional labor and shipping costs, extra-long frames incur additional fees:

Frame length 91”-102” = $20 surcharge
Frame length 102”+ = $96 surcharge

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3. Q: How do I care for my MirrorMate frame?

A: MirrorMate® frames are a high-quality product made by American manufacturers with excellent reputations. These products have long been used in the hotel and cruise industries. MirrorMate has quality-tested all of our frames and stands by their performance subject to the frames’ being cared for specifically as described below. Please use the same care as you would for a piece of fine furniture:

DUST frames with soft cloth or feather duster.
CLEAN with soft, water-dampened cloth only, using a light touch. Wipe dry gently. Sponges and “scrubbies” should not be used on or touch the frames.
DO NOT SPRAY ANY CLEANING PRODUCT on the frames or near the frames. Spray all vanity, mirror, and faucet cleaners on a rag to prevent the solvents from coming in contact with the frame. Should a cleaner or solvent come in contact with frame, wipe off immediately with damp cloth.
DO NOT use glass cleaner that contains ammonia.

Please note that any frame – whether wood, plastic or MDF – will be damaged by incorrect cleaning methods.

IMPORTANT:
Frames that exhibit damage only or primarily near the faucet indicate that harsh chemicals have been used to clean the faucet and/or that in the process of scrubbing of the faucet, the frame has also been scrubbed. In these cases MirrorMate cannot be held responsible for damage and any implied warranty is null and void.

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4. Q: Will the frames work for me if there is no clearance around my mirror? Or, if my mirror sits on the backsplash?

A: Yes. MirrorMate frames are designed to be used with most plate glass mirrors, whether or not there is clearance around it; or if the mirror sits on the backsplash.

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5. Q: Can you see the mirror edge underneath the frame?

A: Where there is space we extend the frame beyond the mirror up to 5/8 inch – to create the illusion that the raw edge of the mirror is covered. If your mirror has zero clearance on a side then we do not extend the frame on that side and the frame will be flush with the edge of the mirror. Please note - our frames DO NOT wrap around the edge of the mirror.

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6. Q: What is the difference between channels and clips?

A: A channel is a j-shaped piece of metal that usually runs the width of the mirror on the bottom and the mirror sits in this channel. Clips come in a variety of styles. You will usually find 2-3 clips on the top and bottom of your mirror. Occasionally they will be on the side. It is best to remove clips from the side of your mirror. The clips can be metal or plastic. MirrorMate frames are designed to cover both the channel and the clips.

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7. Q: How do I know if I need replacement clips?

A: If you have clips and they are longer than 1 inch and thicker than 1/4 inch from the front of the mirror, you will need to exchange those clips for smaller ones. Replacement clips are free. If you do need replacement clips, there is place to order them online. Replace one clip at a time, there is no need to take the mirror down to replace your clips.

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8. Q: Can we remove the frame from the mirror if we would like to remodel?

A: Yes. If the frame must come off we recommend using dental floss or fishing line to separate the foam tape from the mirror. We suggest you use Goof-Off, or a citrus-based cleaner to remove the rest of the tape from the surface of the mirror. Please understand that we can not guarantee that your frame would be usable should you choose to remove it. E-mail info@mirrormate.com for removal instructions. It will be necessary for us to send you replacement tape and placement corners.

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9. Q: Will MirrorMate frames work on beveled mirrors?

A: Sometimes. Your bevel must be less than 1” wide. MirrorMate frames must adhere to the flat, un-beveled, part of the mirror. You will lose your bevel, but you will not miss it! If you have a bevel please avoid slim line frames – those with less than a 2¾” width. On the Shipping Instructions section of the order process please write: MY MIRROR IS BEVELED. That’s it. If you are still uncertain, feel free to give us a call.

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10. Q: Will your product work on medicine cabinets?

A: Possibly. A MirrorMate frame may work on your medicine cabinet if the metal strip around the edge of the mirror is no greater than 7/8 inch. There must also be enough space from the adjoining wall so the cabinet door can open once the frame is installed. Order a sample to be sure you will have enough room. Please indicate that the frame is for a medicine cabinet in the "comment' field during checkout.

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11. Q: Does your frame work with oval mirrors?

A: No – unfortunately our product does not work with oval mirrors.

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12. Q: What is a special cut?

A: A special cut is when the 1/4 inch lip is removed off the edge of the frame in order for the frame to fit flat/flush against the mirror. It is necessary whenever a mirror has clips/channel on a side and that side of the mirror has less than 5/8 inch clearance.

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